Drag & Drop Problem 
Author Message
 Drag & Drop Problem

Strange issue has come up with a user that has a Ms
Exchange account. After a set period of time the user can
no longer drag and drop emails between folders. Shuting
down and reopening outlook solves the problem temporarily.
What could be causing this??

A few of the details that might help in solving this issue:

* User & Computer accounts are on the network (Active
Directory network)
* Operating System = Windows 2000
* Outlook version = Outlook 2000 part of Office
Professional
* User has access to Public Folders via Exchange Server
* Public folder account is a mailbox store for the
departmental mail
* User is mostly draging and dropping within the public
folders
* When the issue arrises Outlook prevents draging and
dropping in ALL folders not just public folders
* System has been rebuilt (ie HDD wiped and OS & software
reinstalled)
* Ran an Office repair with little effect - the problem
came back again still.
* Checked event logs - no messages at the times this is
happening

That is about all i can think of that might have an
infulence on this. If anyone has any ideas feel free to
let me know!



Mon, 21 Nov 2005 07:48:32 GMT  
 Drag & Drop Problem
Is there anything relevant in the application event logs on that computer?
Quote:

> Strange issue has come up with a user that has a Ms
> Exchange account. After a set period of time the user can
> no longer drag and drop emails between folders. Shuting
> down and reopening outlook solves the problem temporarily.
> What could be causing this??

> A few of the details that might help in solving this issue:

> * User & Computer accounts are on the network (Active
> Directory network)
> * Operating System = Windows 2000
> * Outlook version = Outlook 2000 part of Office
> Professional
> * User has access to Public Folders via Exchange Server
> * Public folder account is a mailbox store for the
> departmental mail
> * User is mostly draging and dropping within the public
> folders
> * When the issue arrises Outlook prevents draging and
> dropping in ALL folders not just public folders
> * System has been rebuilt (ie HDD wiped and OS & software
> reinstalled)
> * Ran an Office repair with little effect - the problem
> came back again still.
> * Checked event logs - no messages at the times this is
> happening

> That is about all i can think of that might have an
> infulence on this. If anyone has any ideas feel free to
> let me know!



Mon, 21 Nov 2005 09:40:59 GMT  
 Drag & Drop Problem
Checked all Event logs. Nothing related to Office
componets or major system componets that I can see.

Quote:
>-----Original Message-----
>Is there anything relevant in the application event logs
on that computer?


>> Strange issue has come up with a user that has a Ms
>> Exchange account. After a set period of time the user
can
>> no longer drag and drop emails between folders. Shuting
>> down and reopening outlook solves the problem
temporarily.
>> What could be causing this??

>> A few of the details that might help in solving this
issue:

>> * User & Computer accounts are on the network (Active
>> Directory network)
>> * Operating System = Windows 2000
>> * Outlook version = Outlook 2000 part of Office
>> Professional
>> * User has access to Public Folders via Exchange Server
>> * Public folder account is a mailbox store for the
>> departmental mail
>> * User is mostly draging and dropping within the public
>> folders
>> * When the issue arrises Outlook prevents draging and
>> dropping in ALL folders not just public folders
>> * System has been rebuilt (ie HDD wiped and OS &
software
>> reinstalled)
>> * Ran an Office repair with little effect - the problem
>> came back again still.
>> * Checked event logs - no messages at the times this is
>> happening

>> That is about all i can think of that might have an
>> infulence on this. If anyone has any ideas feel free to
>> let me know!

>.



Mon, 21 Nov 2005 10:58:20 GMT  
 
 [ 3 post ] 

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