Powerpoint closes itself 
Author Message
 Powerpoint closes itself

I'm using Powerpoint 97 SR-2 on a Dell Latitude CP laptop running Windows NT
4.0 SP4.  Certain presentations, when opened, cause Powerpoint to close
itself immediately.  I can open these same presentations from another
computer across the network without any problems.  There are no entries in
the Event Viewer Application Log after this occurs.

I've tried completely uninstalling and reinstalling Office 97, reapplying
the patches, and reapplying SP4, all without effect.  I made sure that I was
using the latest video drivers from Dell, and I even tried changing the
memory on the laptop.  Has anyone seen this kind of behavior with
Powerpoint?  Any ideas how to fix it?



Wed, 18 Jun 1902 08:00:00 GMT  
 Powerpoint closes itself

After several hours of testing, I've narrowed down the problem some.  It
seems to be a font problem.  The presentations that cause PPT to close will
display if I remove certain text boxes.  When I create a new presentation
and add a text box, as soon as I click on the font droplist PPT closes
itself.  Any ideas?



Wed, 18 Jun 1902 08:00:00 GMT  
 Powerpoint closes itself
Are you connected to the network when this happens?
What's your default printer?  Is it on the network?  Drivers local or on
server?  Can you see it (ping, whatever) across the network at the times at
which this problem occurs?

Also, any particular fonts in the text boxes that seem to be involved?

PowerPoint has a known problem in NT4 in which it crashes when your default
printer is on an inaccessible network and you click the font list.  Usually it
gives you an error, doesn't just spontaneously close, but it's worth checking.

--Trina

Quote:

> After several hours of testing, I've narrowed down the problem some.  It
> seems to be a font problem.  The presentations that cause PPT to close will
> display if I remove certain text boxes.  When I create a new presentation
> and add a text box, as soon as I click on the font droplist PPT closes
> itself.  Any ideas?



Wed, 18 Jun 1902 08:00:00 GMT  
 Powerpoint closes itself
Yes, I am connected to the network when it happens.  There is no default
printer because I have not been able to install one (that's the other
problem I'm having--perhaps they're related?).  The spooler service is
configured to start automatically, but it will not start manually or
otherwise.  Using NET START SPOOLER from a command prompt results in the
message: "System error 1067 has occurred."  Nothing is written to the event
log.

This problem does not seem to be associated with any particular font(s)
because when I create a new presentation, add a text box and try to select a
font (any font) PPT closes immediately.  Could you post any info on the
known problem you mentioned?  Perhaps the MS article number?  It sounds like
these are related problems to me.  Thanks for your help!

Jesse

Quote:

>Are you connected to the network when this happens?
>What's your default printer?  Is it on the network?  Drivers local or on
>server?  Can you see it (ping, whatever) across the network at the times at
>which this problem occurs?

>Also, any particular fonts in the text boxes that seem to be involved?

>PowerPoint has a known problem in NT4 in which it crashes when your default
>printer is on an inaccessible network and you click the font list.  Usually
it
>gives you an error, doesn't just spontaneously close, but it's worth
checking.

>--Trina


>> After several hours of testing, I've narrowed down the problem some.  It
>> seems to be a font problem.  The presentations that cause PPT to close
will
>> display if I remove certain text boxes.  When I create a new presentation
>> and add a text box, as soon as I click on the font droplist PPT closes
>> itself.  Any ideas?



Wed, 18 Jun 1902 08:00:00 GMT  
 Powerpoint closes itself
The article in question is Q183921 (error, unsaved changes lost clicking font
list, or something like that).

I'd say that the lack of any default printer is almost certainly causing your
PowerPoint problem.  Attack the NT problem first, and PowerPoint will probably
start to cooperate.

I'm surprised that if the spooler service is not starting you don't get any
entries in your System event log.  Do you even get the standard "at least one
service or driver failed..." message when you start NT?  If I have time I'll
poke around in TechNet and see if I can find anything helpful--let us know if
you come up with any more diagnostic info.

--Trina

Quote:

> Yes, I am connected to the network when it happens.  There is no default
> printer because I have not been able to install one (that's the other
> problem I'm having--perhaps they're related?).  The spooler service is
> configured to start automatically, but it will not start manually or
> otherwise.  Using NET START SPOOLER from a command prompt results in the
> message: "System error 1067 has occurred."  Nothing is written to the event
> log.

> This problem does not seem to be associated with any particular font(s)
> because when I create a new presentation, add a text box and try to select a
> font (any font) PPT closes immediately.  Could you post any info on the
> known problem you mentioned?  Perhaps the MS article number?  It sounds like
> these are related problems to me.  Thanks for your help!

> Jesse


> >Are you connected to the network when this happens?
> >What's your default printer?  Is it on the network?  Drivers local or on
> >server?  Can you see it (ping, whatever) across the network at the times at
> >which this problem occurs?

> >Also, any particular fonts in the text boxes that seem to be involved?

> >PowerPoint has a known problem in NT4 in which it crashes when your default
> >printer is on an inaccessible network and you click the font list.  Usually
> it
> >gives you an error, doesn't just spontaneously close, but it's worth
> checking.

> >--Trina


> >> After several hours of testing, I've narrowed down the problem some.  It
> >> seems to be a font problem.  The presentations that cause PPT to close
> will
> >> display if I remove certain text boxes.  When I create a new presentation
> >> and add a text box, as soon as I click on the font droplist PPT closes
> >> itself.  Any ideas?



Wed, 18 Jun 1902 08:00:00 GMT  
 Powerpoint closes itself

Quote:

>Yes, I am connected to the network when it happens.  There is no default
>printer because I have not been able to install one (that's the other
>problem I'm having--perhaps they're related?).  The spooler service is
>configured to start automatically, but it will not start manually or
>otherwise.  Using NET START SPOOLER from a command prompt results in the
>message: "System error 1067 has occurred."  Nothing is written to the event
>log.

>This problem does not seem to be associated with any particular font(s)

The fonts are closely tied in with the printer driver though ... there are a
lot of known problems that arise from PPT not seeing a default printer
driver.  I think you'll have to get this one solved first rather than spend
a lot of time chasing the problem in PPT.


Wed, 18 Jun 1902 08:00:00 GMT  
 Powerpoint closes itself

Quote:

>I'm surprised that if the spooler service is not starting you don't get any
>entries in your System event log.  Do you even get the standard "at least
one
>service or driver failed..." message when you start NT?  If I have time
I'll
>poke around in TechNet and see if I can find anything helpful--let us know
if
>you come up with any more diagnostic info.

It may be t'other way around.  No printers installed, so why should the
spooler bother to wake up?  Nothing to spool as far as its concerned, right?


Wed, 18 Jun 1902 08:00:00 GMT  
 Powerpoint closes itself

Hmm; maybe, but I've got a computer here with no printers installed, and spooler
runs from startup. I think it has to run anyway, so that you can add a printer
and print without restarting...

Jesse: this is from Q177785, "Event ID 7000: Spooler service failed to
start..."  I'd try this if you haven't already... let us know if it changes
anything.

<cut 'n' paste>

SYMPTOMS
========
When you start Windows NT, you may receive the following error message:

   At least one service or driver failed during system startup.
   Use Event Viewer to examine the event log for details.

When this occurs, you may see the following error message in the system log in
Event Viewer:

   Event ID: 7000
   Source: Service Control Manager
   Description: Spooler service failed to start due to the following
   error: The system cannot find the file specified.

CAUSE
=====
This behavior can occur if either of the following files is missing or damaged:
  - Spoolss.dll
  - Spoolss.exe

RESOLUTION
==========
To resolve this issue, expand a new copy of the Spoolss.dll and Spoolss.exe
files from your Windows NT CD-ROM to your %SystemRoot%\System32 folder. To do
so, follow these steps:

1. If a Spoolss.dll file or a Spoolss.exe file already exists in the
   %SystemRoot%\System32 folder, rename the file.

2. At a command prompt, change to the <cd-rom>:\<platform> folder,
   where <cd-rom> is your CD-ROM drive and <platform> is the
   computer platform you are using. Use the I386 folder for Intel-based
   computers.

3. To expand the Spoolss.dll file, type the following command:

   "expand spoolss.dl_ %SystemRoot%\system32\spoolss.dll" (without the quotation

   marks)

4. To expand the Spoolss.exe file, type the following command:

   "expand spoolss.ex_ %SystemRoot%\system32\spoolss.exe" (without the quotation

   marks)

5. Type "exit" (without the quotation marks), and then press ENTER.

6. Restart your computer.

Quote:

> It may be t'other way around.  No printers installed, so why should the
> spooler bother to wake up?  Nothing to spool as far as its concerned, right?



Wed, 18 Jun 1902 08:00:00 GMT  
 Powerpoint closes itself
You're right, Trina.  The spooler service must be running in the first place
in order to add a printer.  Thanks for the reference to Q177785, but I've
already tried that.  Even after expanding those two files off of the CD the
problem persists.  I don't know what else to try.  Let me know if you have
any other suggestions.

Jesse

Quote:

>Hmm; maybe, but I've got a computer here with no printers installed, and
spooler
>runs from startup. I think it has to run anyway, so that you can add a
printer
>and print without restarting...

>Jesse: this is from Q177785, "Event ID 7000: Spooler service failed to
>start..."  I'd try this if you haven't already... let us know if it changes
>anything.



Wed, 18 Jun 1902 08:00:00 GMT  
 Powerpoint closes itself
No, there is no "at least one service or driver failed..." message.
Strange, eh?

Quote:

>I'm surprised that if the spooler service is not starting you don't get any
>entries in your System event log.  Do you even get the standard "at least
one
>service or driver failed..." message when you start NT?



Wed, 18 Jun 1902 08:00:00 GMT  
 Powerpoint closes itself
Do you have administrator privileges on this machine?  If you log on locally (as
administrator), does the service still fail?  Is spooler set to use the system
account?

I'm really grasping at straws here!

Quote:

> No, there is no "at least one service or driver failed..." message.
> Strange, eh?


> >I'm surprised that if the spooler service is not starting you don't get any
> >entries in your System event log.  Do you even get the standard "at least
> one
> >service or driver failed..." message when you start NT?



Wed, 18 Jun 1902 08:00:00 GMT  
 Powerpoint closes itself
Hmm.

Have you installed any service packs, and if so, have you reinstalled them
following any serious softawre/hardware installs?

Quote:

>No, there is no "at least one service or driver failed..." message.
>Strange, eh?


>>I'm surprised that if the spooler service is not starting you don't get
any
>>entries in your System event log.  Do you even get the standard "at least
>one
>>service or driver failed..." message when you start NT?



Wed, 18 Jun 1902 08:00:00 GMT  
 Powerpoint closes itself
Or uninstalled them?  Try reverting to SP3 and see if it changes anything. Or
maybe running a repair on NT.
Quote:

> Hmm.

> Have you installed any service packs, and if so, have you reinstalled them
> following any serious softawre/hardware installs?


> >No, there is no "at least one service or driver failed..." message.
> >Strange, eh?


> >>I'm surprised that if the spooler service is not starting you don't get
> any
> >>entries in your System event log.  Do you even get the standard "at least
> >one
> >>service or driver failed..." message when you start NT?



Wed, 18 Jun 1902 08:00:00 GMT  
 
 [ 14 post ] 

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