Normal.dot is replaced by default Normal Dcument. 
Author Message
 Normal.dot is replaced by default Normal Dcument.

I am Having an issue with Word XP. We have created a
customised Normal.dot. However we are finding that
periodically it is replaced by the default Word XP
Normal.dot. We are using A network with roaming profiles.
Win 2K server and Win XP(SP1) Clients. I would appreciate
any suggestions.



Sun, 26 Jun 2005 20:46:10 GMT  
 Normal.dot is replaced by default Normal Dcument.
Hi John,

FWIW, Word only does this when it can't locate the existing
Normal.dot in a place it expects. It will start with the
UserTemplates location in Tools/Options/File
locations/Startup, if one is defined there. Otherwise, it
checks a number of standard locations, in a specific order;
see this KB article

http://support.microsoft.com?scid=kb;EN-US;291446

So, I'd say there's a problem with when/how the Normal.dot
is being transferred to the individual machine/profile when
the user logs in. Or, if this location is on the network,
that Word is having trouble accessing it when it loads.

IF the user is (accidentally) holding down CTRL when
launching Word, this will also cause Word to load without
addins, including the Normal.dot (installation default).

Quote:
> I am Having an issue with Word XP. We have created a
> customised Normal.dot. However we are finding that
> periodically it is replaced by the default Word XP
> Normal.dot. We are using A network with roaming profiles.
> Win 2K server and Win XP(SP1) Clients.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister
http://forums.compuserve.com/gvforums/default.asp?SRV=MSOffi
ceForum

This reply is posted in the Newsgroup; please post any
follow question or reply in the newsgroup and not by e-mail
:-)



Tue, 28 Jun 2005 01:30:57 GMT  
 
 [ 2 post ] 

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