Your Digital ID name could not be found by the underlying security system 
Author Message
 Your Digital ID name could not be found by the underlying security system

I found the Thawte digital signature did not work for me when sending
from  OL 2K at home to OL 98 at work.  I received the smime attachment
instead.  You may want to read on the Thawte site about the known
compatibilities with OL 98 that may now happen with you using OL2K.

As for Outlook 97, it never did very well with HTML as it did not
support it natively.
--
Milly Staples - [MVP - Outlook]

FAQ for Outlook 2000:
http://www.*-*-*.com/
Highlights for Outlook 2000:
http://www.*-*-*.com/
[Post all responses to the news group, please.]


| After I upgraded my MS Office 97/98 to MS Office 2000 Professional, I
am
| trying out Outlook instead of Outlook Express. I have had a Thawty
Personal
| Email Digital ID for about 6 months, which always worked fine with
Outlook
| Express and HTML formatted mail.
|
| After the upgrade to Office 2000, when I send an HTML email, when the
| recipient tries to open it, they get "The custom form could not be
opened.
| Outlook will use an Outlook form instead. Your Digital ID name could
not be
| found by the underlying security system". The recipient then presses
the
| "OK" box and then gets another message box that says "Can't open this
item.
| Your Digital ID name could not be found by the underlying security
system".
| It was interesting to note that if I sent the mail to myself, there is
no
| problem opening it at all.
|
| I've spent about 16 hours trying to debug this situation. I originally
| exported the ID in Outlook Express and imported it into Outlook 2000.
Now in
| Outlook 2000, I have revoked my old ID and got a new one. I made sure
to
| remove any references to my old ID in IE 5's Contents|Certificates.
I've
| rerun Office2000 Installation with the "repair" option. I even did a
| complete reinstall.
|
| The buster is that if I turn off the HTML Mail option and change it to
| "Plain Text", the recipients can open my digitally signed (never
encrypted)
| mail, and, the authenticity of the certificate is perfect.
|
| I would really like to have my HTML mail back. Any ideas will be
greatly
| appreciated.
|
| Sincerely,
| Bret
|
|
|



Wed, 24 Jul 2002 03:00:00 GMT  
 Your Digital ID name could not be found by the underlying security system
After I upgraded my MS Office 97/98 to MS Office 2000 Professional, I am
trying out Outlook instead of Outlook Express. I have had a Thawty Personal
Email Digital ID for about 6 months, which always worked fine with Outlook
Express and HTML formatted mail.

After the upgrade to Office 2000, when I send an HTML email, when the
recipient tries to open it, they get "The custom form could not be opened.
Outlook will use an Outlook form instead. Your Digital ID name could not be
found by the underlying security system". The recipient then presses the
"OK" box and then gets another message box that says "Can't open this item.
Your Digital ID name could not be found by the underlying security system".
It was interesting to note that if I sent the mail to myself, there is no
problem opening it at all.

I've spent about 16 hours trying to debug this situation. I originally
exported the ID in Outlook Express and imported it into Outlook 2000. Now in
Outlook 2000, I have revoked my old ID and got a new one. I made sure to
remove any references to my old ID in IE 5's Contents|Certificates. I've
rerun Office2000 Installation with the "repair" option. I even did a
complete reinstall.

The buster is that if I turn off the HTML Mail option and change it to
"Plain Text", the recipients can open my digitally signed (never encrypted)
mail, and, the authenticity of the certificate is perfect.

I would really like to have my HTML mail back. Any ideas will be greatly
appreciated.

Sincerely,
Bret



Wed, 24 Jul 2002 03:00:00 GMT  
 Your Digital ID name could not be found by the underlying security system
Hi Millie!

Thank you so much for your reply. It served to confirm that I did not have
an isolated issue. I took your suggestion and visited Tech Support at the
Thawty web site. Although our problem was not addressed specifically, I did
see a reference to another S/mime issue that suggested a fix that is the
only trick in the book I hadn't considered.

In OL2k, Goto Options | Security and put a check in the "Send clear text
signed message". I believe that this box is supposed to enable non-s/mime
mail readers to ignore the digital ID.

After  I checked that box, I turned HTML email format back on, sent out a
test message (several times just to make sure), and now other OL2k and OE v5
mail readers an open my digitally signed html mail

Thanks again for pointing me in the right direction. Now I can sleep again
:-)

Sincerely,
Bret



Quote:
> I found the Thawte digital signature did not work for me when sending
> from  OL 2K at home to OL 98 at work.  I received the smime attachment
> instead.  You may want to read on the Thawte site about the known
> compatibilities with OL 98 that may now happen with you using OL2K.

> As for Outlook 97, it never did very well with HTML as it did not
> support it natively.
> --
> Milly Staples - [MVP - Outlook]

> FAQ for Outlook 2000:
> http://support.microsoft.com/support/outlook/faq/ol20/default.asp
> Highlights for Outlook 2000:
> http://support.microsoft.com/support/default.asp
> [Post all responses to the news group, please.]



> | After I upgraded my MS Office 97/98 to MS Office 2000 Professional, I
> am
> | trying out Outlook instead of Outlook Express. I have had a Thawty
> Personal
> | Email Digital ID for about 6 months, which always worked fine with
> Outlook
> | Express and HTML formatted mail.
> |
> | After the upgrade to Office 2000, when I send an HTML email, when the
> | recipient tries to open it, they get "The custom form could not be
> opened.
> | Outlook will use an Outlook form instead. Your Digital ID name could
> not be
> | found by the underlying security system". The recipient then presses
> the
> | "OK" box and then gets another message box that says "Can't open this
> item.
> | Your Digital ID name could not be found by the underlying security
> system".
> | It was interesting to note that if I sent the mail to myself, there is
> no
> | problem opening it at all.
> |
> | I've spent about 16 hours trying to debug this situation. I originally
> | exported the ID in Outlook Express and imported it into Outlook 2000.
> Now in
> | Outlook 2000, I have revoked my old ID and got a new one. I made sure
> to
> | remove any references to my old ID in IE 5's Contents|Certificates.
> I've
> | rerun Office2000 Installation with the "repair" option. I even did a
> | complete reinstall.
> |
> | The buster is that if I turn off the HTML Mail option and change it to
> | "Plain Text", the recipients can open my digitally signed (never
> encrypted)
> | mail, and, the authenticity of the certificate is perfect.
> |
> | I would really like to have my HTML mail back. Any ideas will be
> greatly
> | appreciated.
> |
> | Sincerely,
> | Bret
> |
> |
> |



Thu, 25 Jul 2002 03:00:00 GMT  
 Your Digital ID name could not be found by the underlying security system
Happy dreams and thanks for the follow-up information.  It may help others
besides you and me.
--
Milly Staples - [MVP - Outlook]

FAQ for Outlook 2000:
http://support.microsoft.com/support/outlook/faq/ol20/default.asp
Highlights for Outlook 2000:
http://support.microsoft.com/support/default.asp
[Post all responses to the news group, please.]


| Hi Millie!
|
| Thank you so much for your reply. It served to confirm that I did not have
| an isolated issue. I took your suggestion and visited Tech Support at the
| Thawty web site. Although our problem was not addressed specifically, I
did
| see a reference to another S/mime issue that suggested a fix that is the
| only trick in the book I hadn't considered.
|
| In OL2k, Goto Options | Security and put a check in the "Send clear text
| signed message". I believe that this box is supposed to enable non-s/mime
| mail readers to ignore the digital ID.
|
| After  I checked that box, I turned HTML email format back on, sent out a
| test message (several times just to make sure), and now other OL2k and OE
v5
| mail readers an open my digitally signed html mail
|
| Thanks again for pointing me in the right direction. Now I can sleep again
| :-)
|
| Sincerely,
| Bret
|


| > I found the Thawte digital signature did not work for me when sending
| > from  OL 2K at home to OL 98 at work.  I received the smime attachment
| > instead.  You may want to read on the Thawte site about the known
| > compatibilities with OL 98 that may now happen with you using OL2K.
| >
| > As for Outlook 97, it never did very well with HTML as it did not
| > support it natively.
| > --
| > Milly Staples - [MVP - Outlook]
| >
| > FAQ for Outlook 2000:
| > http://support.microsoft.com/support/outlook/faq/ol20/default.asp
| > Highlights for Outlook 2000:
| > http://support.microsoft.com/support/default.asp
| > [Post all responses to the news group, please.]
| >
| >
| >


| > | After I upgraded my MS Office 97/98 to MS Office 2000 Professional, I
| > am
| > | trying out Outlook instead of Outlook Express. I have had a Thawty
| > Personal
| > | Email Digital ID for about 6 months, which always worked fine with
| > Outlook
| > | Express and HTML formatted mail.
| > |
| > | After the upgrade to Office 2000, when I send an HTML email, when the
| > | recipient tries to open it, they get "The custom form could not be
| > opened.
| > | Outlook will use an Outlook form instead. Your Digital ID name could
| > not be
| > | found by the underlying security system". The recipient then presses
| > the
| > | "OK" box and then gets another message box that says "Can't open this
| > item.
| > | Your Digital ID name could not be found by the underlying security
| > system".
| > | It was interesting to note that if I sent the mail to myself, there is
| > no
| > | problem opening it at all.
| > |
| > | I've spent about 16 hours trying to debug this situation. I originally
| > | exported the ID in Outlook Express and imported it into Outlook 2000.
| > Now in
| > | Outlook 2000, I have revoked my old ID and got a new one. I made sure
| > to
| > | remove any references to my old ID in IE 5's Contents|Certificates.
| > I've
| > | rerun Office2000 Installation with the "repair" option. I even did a
| > | complete reinstall.
| > |
| > | The buster is that if I turn off the HTML Mail option and change it to
| > | "Plain Text", the recipients can open my digitally signed (never
| > encrypted)
| > | mail, and, the authenticity of the certificate is perfect.
| > |
| > | I would really like to have my HTML mail back. Any ideas will be
| > greatly
| > | appreciated.
| > |
| > | Sincerely,
| > | Bret
| > |
| > |
| > |
| >
| >
|
|



Thu, 25 Jul 2002 03:00:00 GMT  
 Your Digital ID name could not be found by the underlying security system
Bret can rest assured he's not alone: I'm trying to receive encrypted,
signed e-mail over the Internet from a different Exchange organisation. I
can sign and send, but can't open signed mail sent to me. I get the same
error that the mail could not be opened, with the message above.

I'm using rich text, not html, and I have "send clear text signed message "
unchecked. My digitally signed messages can be opened can be opened.

We will need to encrypt all messages, however . . .

john



Quote:
> Happy dreams and thanks for the follow-up information.  It may help others
> besides you and me.
> --
> Milly Staples - [MVP - Outlook]

> FAQ for Outlook 2000:
> http://support.microsoft.com/support/outlook/faq/ol20/default.asp
> Highlights for Outlook 2000:
> http://support.microsoft.com/support/default.asp
> [Post all responses to the news group, please.]



> | Hi Millie!
> |
> | Thank you so much for your reply. It served to confirm that I did not
have
> | an isolated issue. I took your suggestion and visited Tech Support at
the
> | Thawty web site. Although our problem was not addressed specifically, I
> did
> | see a reference to another S/mime issue that suggested a fix that is the
> | only trick in the book I hadn't considered.
> |
> | In OL2k, Goto Options | Security and put a check in the "Send clear text
> | signed message". I believe that this box is supposed to enable
non-s/mime
> | mail readers to ignore the digital ID.
> |
> | After  I checked that box, I turned HTML email format back on, sent out
a
> | test message (several times just to make sure), and now other OL2k and
OE
> v5
> | mail readers an open my digitally signed html mail
> |
> | Thanks again for pointing me in the right direction. Now I can sleep
again
> | :-)
> |
> | Sincerely,
> | Bret
> |

in

> | > I found the Thawte digital signature did not work for me when sending
> | > from  OL 2K at home to OL 98 at work.  I received the smime attachment
> | > instead.  You may want to read on the Thawte site about the known
> | > compatibilities with OL 98 that may now happen with you using OL2K.
> | >
> | > As for Outlook 97, it never did very well with HTML as it did not
> | > support it natively.
> | > --
> | > Milly Staples - [MVP - Outlook]
> | >
> | > FAQ for Outlook 2000:
> | > http://support.microsoft.com/support/outlook/faq/ol20/default.asp
> | > Highlights for Outlook 2000:
> | > http://support.microsoft.com/support/default.asp
> | > [Post all responses to the news group, please.]
> | >
> | >
> | >


> | > | After I upgraded my MS Office 97/98 to MS Office 2000 Professional,
I
> | > am
> | > | trying out Outlook instead of Outlook Express. I have had a Thawty
> | > Personal
> | > | Email Digital ID for about 6 months, which always worked fine with
> | > Outlook
> | > | Express and HTML formatted mail.
> | > |
> | > | After the upgrade to Office 2000, when I send an HTML email, when
the
> | > | recipient tries to open it, they get "The custom form could not be
> | > opened.
> | > | Outlook will use an Outlook form instead. Your Digital ID name could
> | > not be
> | > | found by the underlying security system". The recipient then presses
> | > the
> | > | "OK" box and then gets another message box that says "Can't open
this
> | > item.
> | > | Your Digital ID name could not be found by the underlying security
> | > system".
> | > | It was interesting to note that if I sent the mail to myself, there
is
> | > no
> | > | problem opening it at all.
> | > |
> | > | I've spent about 16 hours trying to debug this situation. I
originally
> | > | exported the ID in Outlook Express and imported it into Outlook
2000.
> | > Now in
> | > | Outlook 2000, I have revoked my old ID and got a new one. I made
sure
> | > to
> | > | remove any references to my old ID in IE 5's Contents|Certificates.
> | > I've
> | > | rerun Office2000 Installation with the "repair" option. I even did a
> | > | complete reinstall.
> | > |
> | > | The buster is that if I turn off the HTML Mail option and change it
to
> | > | "Plain Text", the recipients can open my digitally signed (never
> | > encrypted)
> | > | mail, and, the authenticity of the certificate is perfect.
> | > |
> | > | I would really like to have my HTML mail back. Any ideas will be
> | > greatly
> | > | appreciated.
> | > |
> | > | Sincerely,
> | > | Bret
> | > |
> | > |
> | > |
> | >
> | >
> |
> |



Fri, 26 Jul 2002 03:00:00 GMT  
 
 [ 5 post ] 

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